We do not charge for shipments within the U.S.A. However, we are required to charge sales tax if you are shipping to a Virginia state address. We do not collect sales tax for any other state. If shipping domestically, you can expect to receive your order within 4-10 business days. We have a $20.00 flat rate international shipping charge on all orders. When shipping internationally, you can expect to receive your order within 10-20 business days.
If you would like to cancel or change an order, please contact us as soon as possible at firstname.lastname@example.org to request a cancellation. If the order has not yet been processed, your credit card will not be charged. If the order has been processed, fulfilled and shipped, please refer to our Return Policy.
Return & Exchange Policy
We are happy to issue you a full refund of the purchase price upon receipt of the remaining unused product within 30 days from the purchase date. We unfortunately cannot receive returns on overly used products or products not purchased online at BukliHaircare.com. Refunds will be credited to the original credit card used for payment. Purchases of gift certificates and/or sale items cannot be returned for a refund.
To return items to BukliHaircare.com, please follow these three easy steps:
1. Send an e-mail to email@example.com with your order number (if you don't have it—please specify your name and address) and items to be returned. We will email you a return authorization form to be included in your return package. Unfortunately, we are unable to refund your return shipping charges unless the return was a result of our error.
2. Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment. Be sure to include the return authorization form in your package.
3. All return packages must be shipped via UPS, FedEx, USPS or DHL and should be mailed to:
Attn: Bukli Haircare Return
101 B Lummis Road
Suffolk, VA 23432
Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Return shipping and handling charges are not refundable.
Bukli Haircare LLC will replace authentic devices and attachments eligible for warranty service with merchandise of equal or better quality. Every new device includes a one (1) year warranty covering any manufacturer related problems resulting from everyday use of the product. Warranties are only valid for items purchased through authorized sellers, returned within the warranty dates, and have a physical product purchase receipt from the location purchased.
The warranty is void if the product has been subject to an accident, misuse, abuse, improper maintenance or repair, unauthorized modification, or any other use not found in the printed instructions.
- Credit / Debit Cards