Frequently Asked Questions

What payment methods do you accept?


We accept all major Credit/Debit cards and PAYPAL.




How can I contact customer support?


If you have a question regarding our products, delivery, returns or anything else, please try our FAQ page first. If you can't find the answer to your question there, please e-mail us at info@buklihaircare.com and we will respond within 24 hours, Mon-Fri. You can also reach out to us on our social media.




How can I make a wholesale inquiry?


Our styling tools are unique because we patent every idea that we have. We are the exclusive manufacturer of the products that we offer. We would love to add your business to our growing list of retailers! Please email us or contact us using our online form. We will reply within 24-hours confirming your wholesale privileges and any further instructions. Thank you for your interest in Bukli Haircare!




What is your shipping and return policy?


Shipping Policy We do not charge for shipments within the U.S.A. However, we are required to charge sales tax if you are shipping to a Virginia state address. We do not collect sales tax for any other state. If shipping domestically, you can expect to receive your order within 2-5 business days. We have a $20.00 flat rate international shipping charge on all orders. When shipping internationally, you can expect to receive your order within 10-20 business days. If you would like to cancel or change an order, please contact us as soon as possible at customerservice@buklihaircare.com to request a cancellation. If the order has not yet been processed, your credit card will not be charged. If the order has been processed, fulfilled and shipped, please refer to our Return Policy. Return and Exchange Policy We are happy to issue you a full refund of the purchase price upon receipt of the remaining unused product within 30 days from the purchase date. We unfortunately cannot receive returns on overly used products or products not purchased online at BukliHaircare.com. Refunds will be credited to the original credit card used for payment. Purchases of gift certificates and/or sale items cannot be returned for a refund. To return items to BukliHaircare.com, please follow these three easy steps: 1. Send an e-mail to info@buklihaircare.com with your order number (if you don't have it—please specify your name and address) and items to be returned. We will e-mail you a return authorization form to be included in your return package. Unfortunately, we are unable to refund your return shipping charges unless the return was a result of our error. 2. Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment. Be sure to include the return authorization form in your package. 3. All return packages must be shipped via UPS, FedEx, USPS or DHL and should be mailed to: GSC Inc. Attn: Bukli Haircare Return 1010 Obici Industrial Blvd Sufolk, VA 23432 Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Return shipping and handling charges are not refundable.




What is your privacy policy?


SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at service@buklihaircare.com or mailing us at: Bukli Haircare, 9808 Forest Grove Dr., Silver Spring, MD 20902

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - Wix.com

Our store is hosted on Wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Wix.com’s data storage, databases and the general Wix.com application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Wix.com stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Wix.com's Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.





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©2020 by Bukli® Haircare LLC.

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